We strive to dispatch your goods within 24 hours of receiving your order. Our products are carefully hand-crafted in small batches by our team of facial hair obsessed folks. However, if we are creating a new batch, dispatch may be delayed ever so slightly. (We will keep you updated). For orders made after 3pm Friday, over the weekend or on a bank holiday we’ll dispatch your order on the following Monday or next working day.
Q. Can you deliver outside the U.K?
A. Of course! We can ship our products Worldwide at very reasonable rates. Shipping is calculated during the checkout process. Alternatively, call or email us and we'll get it sorted for you.
Q. What delivery services do you use?
A. Our usual delivery method is Parcelforce. International deliveries will normally be sent via DHL.
Q. Will I receive a tracking reference?
A. If we've got one, we'll send it! Most items sent usually do have tracking references and we'll include this information in your dispatch confirmation e-mail. Don't panic if there's no information immediately – couriers normally need some time to load new deliveries onto their system.
Q. My delivery is late. What should I do?
A. Don't panic! On the rare occasions a delivery is delayed, we'll do everything we can to solve the issue and get the item to you as soon as possible. Three things you can check:
- Your tracking reference on the courier's website. If your item is being held by the courier, you might need to confirm some extra details (this can sometimes happen with tricky addresses). Just drop us a line with your full address details and a contact telephone number, and we'll do the rest.
- The weather - if there's snow or ice around, the courier might be having some temporary trouble getting to your door!
- Your calendar - if it's a busy time of year (such as over the Christmas period), your courier might have a backlog, but he'll be there as soon as he can. We'll contact you as soon as we're aware there's a delay, but in the meantime if you're worried about a delivery, just let us know and we'll double check everything's OK.
Q. What should I do if the box looks damaged on delivery?
A. It's really important to us that all items arrive with you in good condition, but occasionally things might get bashed in transit. On delivery, if a package looks damaged, please do not refuse it, your order should still be absolutely fine. Please do sign for the item as damaged, then open the box and check the contents thoroughly. If any of the contents are damaged, please either give us a ring or e-mail us and we'll make sure it gets sorted. DON'T FORGET: We don't want anyone to be disappointed, so we recommend that all orders are checked as soon as possible following delivery, even if the item is intended for a gift at a future date. We'll only be able to assist with damages that are reported to us within fourteen days of delivery.
Q. My item has arrived damaged. What should I do?
A. We do our best to make sure that all items arrive with you in good condition, but on the rare occasion that an item is damaged in transit, we'll make sure this gets sorted for you. If any of the contents of your package are damaged, please contact us and we'll make sure everything is put right. DON'T FORGET: We don't want anyone to be disappointed, so we recommend that all orders are checked as soon as possible following delivery, even if the item is intended for a gift at a future date. We'll only be able to assist with damages that are reported to us within fourteen days of delivery.
Customs & Import Fees
As all orders are shipped directly from the UK, you may be susceptible to customs fees. Customs fees will be charged upon the package reaching the destination country. You as the customer, are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs. The grand total of your order as displayed on the checkout does not include any additional duties required. The carrier will inform you of any additional duties if required. The Rugged Beard Company has no control over customs and import tax and we can't tell you exactly how much you will be charged as customs and import tax varies widely depending on the country you are situated in.
If you have any queries at all please do contact us on firstname.lastname@example.org.