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We take our legal responsibilities very seriously, and we strive to ensure that every transaction is a smooth and happy one. Under the terms of the Sale of Goods Act 1979 (as amended), you are entitled to claim a refund for any reason, as long as you provide written notice to the company from which you purchased the item within fourteen days of receipt. In the event that an item is simply unsuitable, it must be returned in its unused, original condition. You must bear the cost of these returns.