We really hope you love your order, but we do understand that sometimes things just don't work out. You can return your item for an exchange or refund as long as you report this to us within Fourteen days of delivery and the item remains in its original, unused condition. Please be aware that you are responsible for the safe keeping of the product until it has been received by our returns department.
We aim to handle your returns within three working days of receiving the goods. If the goods are being returned because they were incorrectly supplied, then we will also refund the postage and packaging costs. Refunds will be given via payment method supplied at time of ordering (ie. If paid with PayPal, funds will be refunded through PayPal.) Please note that if you have purchased your products via one of our stockists you will need to arrange your return or exchange with them directly. You can request a return here.
Sale of Goods Act 1979 (as amended) – where you stand
We take our legal responsibilities very seriously, and we strive to ensure that every transaction is a smooth and happy one. Under the terms of the Sale of Goods Act 1979 (as amended), you are entitled to claim a refund for any reason, as long as you provide written notice to the company from which you purchased the item within fourteen days of receipt. In the event that an item is simply unsuitable, it must be returned in its unused, original condition. You must bear the cost of these returns.